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2026 Operations & Technology Conference

Tuesday, May 5, 2026
08:00 AM (EDT) to 06:30 PM (EDT)
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Overview

This year’s conference, “Building the Modern Corporate Loan Market Together: Connecting Operations, Technology and Market Participants,” will provide attendees with opportunities to network, learn, and collaborate on topics related to the broadly syndicated loan and private credit markets. Topics covered will include:

The Current Landscape: Syndicated vs. Private Credit Operations

This panel provides an overview of operational workflows in syndicated and private credit markets, highlighting similarities, differences, and the main pain points. Panelists will discuss how agent banks, fund administrators, custodians, and trustees manage loan administration, reporting, and compliance. The session emphasizes solutions that improve efficiency, accuracy, and risk management in both actively traded syndicated loans and less liquid private credit facilities.

Optimizing Data Efficiency in the Loan Ecosystem

Our speakers will acknowledge that while flexibility in credit agreements, funding strategies, and amendments allow borrowers, lenders, sponsors, and banks to meet bespoke needs— it also introduces operational complexity. Panelists will discuss how workflow automation, connectivity, industry-standard identifiers, APIs, cloud-based architecture, and stronger data governance can improve accuracy and efficiency, enabling scalable and auditable operations.

Restructurings, Amendments and Corporate Actions – Avoiding Lifecycle Chaos

This session explores the complexities of handling amendments, restructurings, and corporate actions in both syndicated and private credit markets. Panelists will highlight solutions to streamline consent tracking, agreement updates, and lender communications, emphasizing process standardization, workflow automation, and coordination between legal, operations, and technology teams. Attendees will leave with practical insights on reducing errors, improving timeliness, and ensuring regulatory compliance during corporate actions.

Closing and Settlement Reimagined

Settlement processes can be complex and prone to errors, particularly across multi-lender and multi-agent structures. This panel examines solutions for improving settlement reliability, speed, and transparency, including process standardization, automation, and integration with custodian and agent bank systems. Panelists will explore best practices for both actively traded syndicated loans and less liquid private credit facilities, highlighting opportunities to reduce reconciliation issues and settlement risk.

How AI Is Transforming Loan Workflows

This session highlights practical applications of AI in syndicated and private credit operations. Panelists will share examples of automated document abstraction, covenant monitoring, exception resolution, interest and fee validation, and trade break analysis, while emphasizing integration into existing workflows and best practices. Participants will understand where AI can reduce manual work, improve accuracy, and enhance risk management in lending operations.

Distributed Ledger in Syndicated Lending: Real Utility or Theoretical Fix?

This session examines how distributed ledger technology can improve multi-party coordination, data consistency, and transparency across syndicated and private credit markets. Panelists will discuss practical applications, including shared loan records, smart contract–driven amendments and consents, and reconciliation efficiencies. Governance models and integration with existing systems will be covered, emphasizing operational outcomes rather than technology hype. Attendees will gain insight into when DLT adds operational value, how it can reduce reconciliation effort, and how multi-party governance can be structured effectively.

Scaling Private Credit

As private credit platforms grow, operational strain emerges. Panelists discuss how operational teams can scale efficiently while maintaining control, highlighting opportunities for standardization, system integration, and collaborative process improvement.

Why YOU Should Attend

If you work in loan operations as a loan closer, administrative agent, fund administrator, trustee, custodian, internal or external technologist, or relevant vendor, your attendance and engagement is critical! We look forward to spending the day sharing ideas and brainstorming solutions so that, together, we can address the operational challenges in the market.

MORNING SESSIONS

8:00 am - 9:00 am

REGISTRATION SPONSORED BY
Asset, Inc.

9:00 am - 9:10 am

Loan Market Highlights and LSTA Initiatives

Speaker

9:10 am - 9:50 am

This panel will explore the operational realities across both markets, highlighting where processes converge and diverge and how greater collaboration can reduce friction while improving efficiency, accuracy, and risk management. Specifically, panelists will examine the impact of agented vs. bilateral workflows, liquidity dynamics and the challenges of reconciling fragmented data across participants, as well as the complexities of primary and secondary markets. The discussion will also address how agent banks, fund administrators, custodians and trustees manage loan administration, reporting, and compliance.

Moderator

  • ILARIA FLEISCHER, Managing Director and Head of Private Deal, Loan and Onboarding Operations, Oak Hill Advisors

Speakers

  • MATT CLARKIN, Senior Vice President and Head of Private Market Operations, U.S. Bank
  • SANDRA CUSKIE, Vice President of Loan Operations, PGIM Public and Private Fixed Income
  • MARC SILEO, Managing Director, Blackstone Credit and Insurance
  • ALLISON TANENBAUM, Managing Director and Global Head of Trading Operations, Apollo
9:50 am - 10:30 am

Data integrity is critical for operational scale, automation, and innovation, providing the foundation for efficiency, transparency, and risk management. Flexibility in credit agreements, funding strategies, and amendments allows borrowers, lenders, sponsors, and banks to meet bespoke needs—but it also introduces operational complexity. This panel will explore how market participants can establish a shared, trusted source of data to reconcile positions, lifecycle events, and cash flows across systems while working within the realities of a highly customizable market. Panelists will discuss how workflow automation, connectivity, industry-standard identifiers, APIs, cloud-based architecture, and stronger data governance can improve accuracy and efficiency, enabling scalable and auditable operations.

Moderator

  • HUGO PEREIRA, Vice President of Analytics & Investor Strategy, LSTA

Speakers

10:30 am - 11:00 am

SPONSORED BY
LoanStreet

11:00 am - 11:30 am

Periods of market stress reveal operational weaknesses. This session will examine the complexities of handling amendments, restructurings and corporate actions in both syndicated and private credit markets. Panelists will discuss solutions to streamline consent tracking, agreement updates and lender communications, emphasizing process standardization, workflow automation and coordination between legal, operations and technology teams – to show that cross market collaboration is necessary to improve accuracy, speed and transparency.

Moderator

  • JACQUELINE CUSTODIO, Director of Commercial Strategy – Loans Data, S&P Global Market Intelligence

Speakers

  • GUY NUCKLES, Co-director of Operations, Shenkman
  • CAROLINA QUINONEZ, Director and Global Head of Middle Office Syndicated Loan Trading, BNP Paribas
  • JAKE REYNOLDS, Assistant Vice President of U.S. Client Confidentiality/Corporate Actions, Barclays
11:30 am - 11:45 am

This year’s review will present settlement time benchmarks and examine how each stage of the trade lifecycle impacts overall settlement, using data from S&P Global’s ClearPar platform. Insights from 2025 and Q1 2026 will be shared, highlighting key drivers of settlement delays, areas of improvement, and how market participants can use technology to enhance trade closing, payments and data management based on ClearPar’s proprietary analytics.

Speaker

  • JACK COLOMBINI, U.S. Head of ClearPar, Americas, S&P Global Market Intelligence
11:45 am - 12:45 pm

Settlement processes can be complex and error-prone, particularly across multi-lender structures. This panel will examine ways to improve settlement reliability, speed, accuracy and transparency, including streamlining process standardization, implementing automation and technology integration, ensuring agent and borrower coordination and revising trade documentation protocols. Panelists will explore best practices for both actively traded syndicated loans and less liquid private credit facilities, highlighting opportunities to improve liquidity while reducing reconciliation issues and settlement risk.

Moderator

  • ELLEN HEFFERAN, Executive Vice President of Operations and Accounting, LSTA

Speakers

  • DEIRDRE WHORTON CESARIO, VP and Head of Trade Closing, Americas, Deutsche Bank
  • BERNADETTE CONWAY-CRAFT, Executive Director and Head of Global Loan Operations, Americas, UBS
  • JEFF FRUSCIANTE, Managing Director and Head of Operations, Brigade Capital Management
  • KRISTIE GUTIERREZ, Director and Head of U.S. Loan Trading Operations, Citigroup
  • MARY HEATH, SVP and Head of Private Market Operations, Voya Investment Management
  • JAMES PAGNAM, Senior Director of Bank Loan Operations and Settlements, Canyon Capital

AFTERNOON SESSIONS

12:45 pm - 1:50 pm
Lunch
1:50 pm - 2:40 pm

For too long, the industry has focused on AI’s promise – this panel focuses on putting it into practice. AI and workflow automation are transforming loan operations by reducing manual effort, improving accuracy, and strengthening risk management.Panelists will highlight practical use cases, including notice parsing, covenant tracking, cash application and predictive exception management, alongside automated document abstraction, interest and fee validation and trade break analysis. The discussion will emphasize integration into existing workflows, as well as the governance and controls needed to scale, showing how automation underpins broader modernization.

Moderator

  • MICHELE LIEBER, SVP and Global Head of Government Affairs and Regulatory Strategy, FactSet

Speakers

2:40 pm - 3:20 pm

Exploring how distributed ledger technology, cloud-native platforms, digital assets and smart contracts could improve multi-party coordination, data consistency and transparency across syndicated and private credit markets, this panel focuses on practical, collaborative adoption without altering the private nature of loan contracts. Panelists will discuss applications including shared loan records, smart contract-driven interest calculations, corporate actions, waterfall distributions and tokenized or programmable cash for faster settlement. Governance models, permissioned networks and integration with existing systems will also be covered, emphasizing operational outcomes rather than technology hype. 

Moderator

Speakers

  • CHARLES CARTER, SVP and Global Head of Digital Asset Transformation & Operations, State Street
  • JAY KATZ, CEO of Loan Market Solutions, Etherealize
  • PAUL ZAPPIER, Founder, President and Chief Product Officer, HashLynx
3:20 pm - 3:40 pm

SPONSORED BY
Alston & Bird

3:40 pm - 4:20 pm

As private credit platforms grow, operational strain emerges. This panel will identify whether private credit can leapfrog legacy BSL systems, discussing how operational teams can scale efficiently while maintaining control and highlighting opportunities for standardization, system integration, and collaborative process improvement.

Moderator

Speakers

4:20 pm - 5:00 pm

Synthesizing the day’s discussions, the final session identifies where the market must collectively modernize within the next 1–3 years, from priorities and technology adoption to governance and skills development.

Moderator

  • ELLEN HEFFERAN, Executive Vice President of Operations and Accounting, LSTA

Speakers

5:00 pm - 6:30 pm

SPONSORED BY
Oneiro Solutions

Speakers

Event Sponsors

Platinum
Gold
Bronze
Promotional

Registration

*Is your firm a member of the LSTA? Check our Member List.

Ticket Information

MEMBER: 2026 Ops Conf
$545.00
NON-MEMBER: 2026 Ops Conf
$645.00
SPONSORS: 2026 Ops Conf
$545.00
coupon required
  • A 10% discount will be applied to the purchase of six or more tickets online. Tickets must be purchased together.

Venue Information

Hilton Philadelphia at Penn’s Landing
201 S Christopher Columbus Boulevard, Philadelphia, PA 19106

Presentation Materials

There are no presentation materials posted yet. Please check back later.

Things To Know

In 2025 We Had

400+

Attendees

10

Hours of Content and Networking

30+

Speakers

10+

Sponsors

Questions You May Have

The presentations are available for download. They are located on our site under "Presentations" and "Agenda" in the respective sessions. 

Not all sessions will have presentations.

Unfortunately, hard copies of the presentations will NOT be made available at the venue.  You must have them printed before your arrival.

You can also look at the presentations on your electronic devices at the event by going to events.lsta.org.

Your event confirmation includes a link.  If you are unable to locate it, click here to open the form to request a ticket transfer.

You can also have your registration transferred to another colleague at the venue on the day of the event.

No walk-ins are allowed for this conference.  You will be turned away from the event.

Unfortunately, we are not offering refunds for this event; however, you can request that your registration be transferred to another colleague.

The question above refers to how to do that.

Yes, please go to Venue on our site for information about room blocks.

Copyright © 2026 LSTA Events. All Rights Reserved.

Alfa has been delivering leading-edge technology to the global asset finance and leasing industry since 1990, and is now powering commercial lending.

Alfa Systems, our class-leading SaaS platform, is at the heart of some of the world's largest and most progressive finance operations. Alfa Systems is proven at volume and across borders, and trusted by leading brands to manage complex portfolios, drive efficiency and sustainability, and enhance the customer experience.

With full functionality for originations, servicing and risk management, Alfa Systems is live in 37 countries, representing an integrated point solution, a rapid off-the-shelf implementation, or an end-to-end platform for the complex global enterprise. 

Recent innovation includes the Syndication module, which provides detailed asset collateral tracking and systemized automation throughout the entire lending lifecycle, supporting SME loans, wholesale finance and ABL structures as well as leasing and other asset backed verticals.

Our specialized expertise enables us to deliver the most challenging systems transformation projects successfully. Alfa maintains exceptional customer satisfaction through an impeccable track record, with our experience and performance unrivaled in the industry. Our customers stick with us for the long term, because we deliver value that lasts for decades.

Alfa has offices all over the Americas, Europe, and Australasia. For more information, visit us at alfasystems.com or on LinkedIn.

Versana

Versana is an industry-backed enterprise data and technology company transforming the syndicated loan and private credit markets. By digitally capturing agents’ loan data on a real-time basis, Versana provides unprecedented transparency into global loan level details and lender portfolio positions, bringing efficiency and velocity to the entire asset class. Through its centralized platform, participants can rest assured they are accessing the loan market’s most credible source of deal information. With the support of its investors, Versana has become the data provider of choice to usher in the long-awaited modernization of the $9 trillion loan market.

For more information, visit versana.io.

HashLynx is revolutionizing commercial loan settlement in today’s BSL and private credit markets with a next-generation SaaS platform built for speed, efficiency, and scale.  Our mission is bold yet simple: transform loan settlement into a transparent, low-friction process that drives efficiency for every participant in the ecosystem. Whether scaling across global funds or simplifying the most complex transactions, HashLynx delivers the tools the market needs to thrive.

A Platform Built for the Future
Designed by capital markets and fintech veterans, HashLynx replaces outdated, manual processes with modern infrastructure that accelerates settlement, reduces costs, and unlocks liquidity across syndicated and private credit transactions.

Trusted by the Market
Our leadership includes the original architect of the leading legacy settlement system and operators who have shaped loan market infrastructure from the start. With this unmatched expertise, our technology solves real-world challenges with precision and reliability.

The HashLynx Advantage
We’re redefining loan settlement—making it faster, cheaper, and easier.

Lamina, a West Monroe company, is transforming the way financial institutions manage syndication and participation loans. Built on more than 20 years of industry expertise, Lamina addresses the inherent complexity of multi-lender loan management by streamlining workflows, automating data transfer, and enabling seamless collaboration across banks, credit unions, and agricultural lenders.

Our platform simplifies every stage of the loan lifecycle—from origination through long-term servicing—within a single, centralized system. By leveraging API integrations and intelligent automation, Lamina reduces manual work, improves accuracy, and ensures consistency across deals, allowing institutions to close faster and operate with greater efficiency.

At the core of Lamina’s innovation is AI-driven notice management, a powerful capability that automates the storage, processing, and tracking of servicing notices. This ensures that critical communications are never missed, tasks remain on schedule, and loan operations teams can focus on higher-value work instead of manual administration. With Lamina, financial institutions gain a comprehensive, end-to-end solution that enhances accountability, improves collaboration with partners, and unlocks new levels of productivity.

Lamina is more than a platform—it’s a smarter, more connected way to manage participation loans. By combining deep domain expertise with advanced technology, Lamina equips lenders with the tools they need to drive efficiency, reduce risk, and elevate the borrower and partner experience.

CUSIP Global Services

The financial services industry relies on CGS’ unrivaled experience in uniquely identifying instruments and entities to support efficient global capital markets. Its extensive focus on standardization over the past 55+ years has helped CGS earn its reputation as a trusted originator of quality identifiers and descriptive data, ensuring that essential front- and back-office functions run smoothly. CGS is managed on behalf of the American Bankers Association (ABA) by FactSet Research Systems Inc., with a Board of Trustees that represents the voices of leading financial institutions. 

For more information, visit www.cusip.com.

SOLVE is the leading market data platform provider for fixed income securities. Industry-leading buy-side and sell-side firms trust the AI-driven SOLVE Market Data Platform to issue, value, and trade complex and illiquid securities. Through SOLVE data, insights, and tools, they gain unparalleled market transparency, reduce risk, and save hundreds of hours across front-office workflows.

FINBOURNE Technology provides cloud-native data infrastructure for alternative investment managers. Our front-to-back platform unifies portfolio and order management, IBOR, risk analytics, fund accounting, reconciliation, and reporting across complex asset classes, with complete lineage and bi-temporal accuracy.

FINBOURNE eliminates fragmented systems and inflexible legacy infrastructure that create operational risk and slow teams down. Seamless ecosystem integration means your PMs, quants, and operations teams all work from the same trusted real-time data. Modernise incrementally, retire technical debt strategically, and innovate without constraint.

Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences. 

Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries. For more information about us, please visit www.broadridge.com 

AFS is a recognized leader in commercial lending software, bringing over 55 years of expertise and innovation to financial institutions worldwide. Our premier solution, AFSVision and the AFSVision Syndications feature, empowers organizations to grow their syndications business flexibly and efficiently, offering on demand, anywhere, all the time, real-time, mobile-enabled servicing, administration, and workflow automation.

AFSVision delivers the next-generation digital integration for syndicated lending—complete with intuitive dashboards, investor and client portals, eSettlement capabilities, bookrunning tools, agented AI support/integration, and robust, customizable reporting powered by AFSVision IRIS. Our platform supports the full syndicated loan lifecycle, facilitating seamless loan sales, trading, and administration.

Beyond software, AFS partners with clients to maximize earning assets through combined with our Business Intelligence services and strategic consultation, ensuring growth and operational excellence. Known for on-time, on-budget project delivery, AFS is your trusted partner for innovative lending solutions.

Discover how AFS can connect you to everything you need for success and growth in syndicated lending. Learn more at www.afsvision.com.

eClerx provides AI, analytics, and digital operations services to help clients unlock growth and amplify business results. We create long-term value through a powerful combination of people, technology, data, and domain expertise.

eClerx’s global loan practices bring together operational excellence, technology innovation, and data intelligence to help financial institutions modernize and scale their syndicated loan platforms. Through intelligent notice management, credit agreement and document digitization, and human-in-the-loop AI, we combine automation with expert oversight to streamline workflows, improve data accuracy, and reduce exceptions across the loan lifecycle, delivering faster execution, reduced risk, and scalable efficiency.

Anchored by our cutting-edge Centers of Excellence, we support both tactical operations and strategic transformation through a connected global model across:

  • Onshore (New York): Client governance and SME leadership
  • Nearshore (Fayetteville, NC – Center of Excellence): Veteran-led operational precision and training
  • Offshore (India): High-volume execution, automation, and analytics delivery

FIS is a financial technology company providing solutions to financial institutions, businesses and developers. We unlock financial technology that underpins the world’s financial system. Our people are dedicated to advancing the way the world pays, banks and invests, by helping our clients confidently run, grow and protect their businesses. Our expertise comes from decades of experience helping financial institutions and businesses adapt to meet the needs of their customers by harnessing the power that comes when reliability meets innovation in financial technology. Headquartered in Jacksonville, Florida, FIS is a member of the Fortune 500® and the Standard & Poor’s 500® Index.

To learn more, visit FISglobal.com. Follow FIS on LinkedIn, Facebook and X (@FISglobal).

Indus Valley Partners (IVP) is a trusted transformation partner to leading alternative asset managers, including global leaders in private credit, private equity, and hybrid fund strategies. With 25 years focused exclusively on the buy side, IVP brings unmatched expertise in modernizing data, operating, and reporting infrastructures.

Our integrated platform and services are purpose-built for the new era of AI-enabled investing, where operational leverage, data governance, and speed to insight drive returns as much as capital deployment. This foundation allows funds to create consistency across complex data ecosystems, accelerate decision-making, and unlock value from traditional and alternative datasets.

IVP combines deep domain expertise in asset management operations with a proven track record across master data management, digital-first Managed Services, and enterprise-wide implementations. By partnering with IVP, fund managers gain a scalable, technology-enabled operating model designed to support growth, improve oversight, and enhance agility.

For more information, visit www.indusvalleypartners.com

S&P Global Market Intelligence

At S&P Global Market Intelligence, we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

Our Lending Solutions business within S&P Global Market Intelligence provides leading solutions, world-class reference and pricing data, and established managed services to power your loan operations. Learn more at www.spglobal.com/lendingsolutions.

Siepe is a leading provider of cutting-edge technology and service solutions tailored to high-yield, private credit and alternative investment managers. Through its cloud-based platform, Siepe offers flexible front, middle and back-office solutions to streamline workflows, scale processes, and transform data into an asset to gain perspective. Siepe’s seasoned specialists provide extensive industry knowledge and support every step of the way. Siepe has a proven track record of supporting top-tier CLO managers, BDCs, private credit funds, structured product investors, and more. The platform leverages technology to reduce risk, gain scalability, and provide a seamless experience for portfolio managers, traders, analysts, and operations to access their data in a centralized format.

For more information, visit siepe.com.

SS&C Technologies is the backbone of global investment operations, providing technology and services for firms to capitalize on market opportunities and manage the entire loan lifecycle. Designed to support complex investment strategies across international markets, our purpose-built and award-winning technology enables firms to manage fund, entity, and legal structures, as well as fully support all transaction types and instruments, including syndicated and private loans. The breadth of coverage empowers our clients to diversify their strategies while relying on SS&C for servicing, origination, asset surveillance, and accounting. Our clients benefit from our deep loan market expertise and state-of-the-art processing, data security and governance, and document archiving.

To learn more about our solutions for end to end loan servicing, visit: https://www.ssctech.com/solutions/loans

 

Finastra is a global leader in financial services software, trusted by 7,000+ customers - including 40 of the world’s top 50 banks - in over 110 countries. With expertise in Lending, Payments, and Universal Banking, we deliver reliable, scalable, mission-critical solutions such as Loan IQ, LaserPro, Trade Innovation, Essence, Global PAYplus, Payments To Go, and Financial Messaging. Backed by Vista Equity Partners, we co-innovate with customers to build modern technology that helps financial institutions grow with confidence.

Visit www.finastra.com or follow Finastra on LinkedIn.

 

afternoon coffee break sponsor
registration sponsor
tote bag sponsor
Loanstreet
morning coffee break sponsor
cocktail reception
lanyard sponsor