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2026 Operations & Technology Conference

Tuesday, May 5, 2026
08:00 AM (EDT) to 06:30 PM (EDT)
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Overview

This year’s conference, “Building the Modern Corporate Loan Market Together: Connecting Operations, Technology and Participants,” will provide attendees with opportunities to network, learn, and collaborate on topics related to the broadly syndicated loan and private credit markets. Topics covered will include:

The Current Landscape: Syndicated vs. Private Credit Operations

This panel provides an overview of operational workflows in syndicated and private credit markets, highlighting similarities, differences, and the main pain points. Panelists will discuss how agent banks, fund administrators, custodians, and trustees manage loan administration, reporting, and compliance. The session emphasizes solutions that improve efficiency, accuracy, and risk management in both actively traded syndicated loans and less liquid private credit facilities.

Optimizing Data Efficiency in the Loan Ecosystem

Our speakers will acknowledge that while flexibility in credit agreements, funding strategies, and amendments allow borrowers, lenders, sponsors, and banks to meet bespoke needs— it also introduces operational complexity. Panelists will discuss how workflow automation, connectivity, industry-standard identifiers, APIs, cloud-based architecture, and stronger data governance can improve accuracy and efficiency, enabling scalable and auditable operations.

Restructurings, Amendments and Corporate Actions – Avoiding Lifecycle Chaos

This session explores the complexities of handling amendments, restructurings, and corporate actions in both syndicated and private credit markets. Panelists will highlight solutions to streamline consent tracking, agreement updates, and lender communications, emphasizing process standardization, workflow automation, and coordination between legal, operations, and technology teams. Attendees will leave with practical insights on reducing errors, improving timeliness, and ensuring regulatory compliance during corporate actions.

Closing and Settlement Reimagined

Settlement processes can be complex and prone to errors, particularly across multi-lender and multi-agent structures. This panel examines solutions for improving settlement reliability, speed, and transparency, including process standardization, automation, and integration with custodian and agent bank systems. Panelists will explore best practices for both actively traded syndicated loans and less liquid private credit facilities, highlighting opportunities to reduce reconciliation issues and settlement risk.

How AI Is Transforming Loan Workflows

This session highlights practical applications of AI in syndicated and private credit operations. Panelists will share examples of automated document abstraction, covenant monitoring, exception resolution, interest and fee validation, and trade break analysis, while emphasizing integration into existing workflows and best practices. Participants will understand where AI can reduce manual work, improve accuracy, and enhance risk management in lending operations.

Distributed Ledger in Syndicated Lending: Real Utility or Theoretical Fix?

This session examines how distributed ledger technology can improve multi-party coordination, data consistency, and transparency across syndicated and private credit markets. Panelists will discuss practical applications, including shared loan records, smart contract–driven amendments and consents, and reconciliation efficiencies. Governance models and integration with existing systems will be covered, emphasizing operational outcomes rather than technology hype. Attendees will gain insight into when DLT adds operational value, how it can reduce reconciliation effort, and how multi-party governance can be structured effectively.

Scaling Private Credit

As private credit platforms grow, operational strain emerges. Panelists discuss how operational teams can scale efficiently while maintaining control, highlighting opportunities for standardization, system integration, and collaborative process improvement.

Why YOU Should Attend

If you work in loan operations as a loan closer, administrative agent, fund administrator, trustee, custodian, internal or external technologist, or relevant vendor, your attendance and engagement is critical! We look forward to spending the day sharing ideas and brainstorming solutions so that, together, we can address the operational challenges in the market.

MORNING SESSIONS

8:00 am - 9:00 am
Registration & Continental Breakfast
9:00 am - 9:10 am

Loan Market Highlights and LSTA Initiatives

Speaker

  • SEAN GRIFFIN, Chief Executive Officer and Executive Director, LSTA, Inc.
9:10 am - 9:50 am

This panel explores the operational realities across the broadly syndicated and private credit markets, highlighting where processes converge and diverge, emphasizing that collaboration can reduce friction and improve efficiency.   The impact of agented versus bilateral workflows, liquidity dynamics, the challenges of reconciling fragmented data across participants and primary vs. secondary market complexities will be explored. Panelists will discuss how agent banks, fund administrators, custodians, and trustees manage loan administration, reporting, and compliance. The session emphasizes solutions that improve efficiency, accuracy, and risk management in both actively traded syndicated loans and less liquid private credit facilities

Moderator

  • ILARIA FLEISCHER, Managing Director, Head of Private Deal, Loan, and Onboarding Operations, Oakhill Advisors

Speakers

  • MATT CLARKIN, Senior Vice President, Head of Private Market Operations, US Bank
  • SANDRA CUSKIE, Vice President of Loan Operations, PGIM Public and Private Fixed Income
  • JOANNE HANSONBONNEY, Partner, Ares Management Corporation
  • MARC SILEO, Managing Director, Blackstone Credit and Insurance
9:50 am - 10:30 am

Data integrity is critical for operational scale, automation, and innovation, providing the foundation for efficiency, transparency, and risk management. Flexibility in credit agreements, funding strategies, and amendments allows borrowers, lenders, sponsors, and banks to meet bespoke needs—but it also introduces operational complexity.   This panel will explore how market participants can establish a shared, trusted source of data to reconcile positions, lifecycle events, and cash flows across systems while working within the realities of a highly customizable market. Panelists will discuss how workflow automation, connectivity, industry-standard identifiers, APIs, cloud-based architecture, and stronger data governance can improve accuracy and efficiency, enabling scalable and auditable operations.

Moderator

  • HUGO PEREIRA, Vice President of Analytics & Investor Strategy, LSTA, Inc.

Speakers

10:30 am - 11:00 am
Morning Break
11:00 am - 11:30 am

Periods of market stress reveal operational weaknesses. This session examines the complexities of handling amendments, restructurings, and corporate actions in both syndicated and private credit markets. Panelists will highlight solutions to streamline consent tracking, agreement updates, and lender communications, emphasizing process standardization, workflow automation, and coordination between legal, operations, and technology teams. The panel demonstrates that cross market collaboration is necessary to reduce errors, improve speed, and increase transparency.

Moderator

  • JACQUELINE CUSTODIO, Director, Commercial Strategy - Loans Data, S&P Global Market Intelligence

Speakers

  • GUY NUCKLES, Co-director of Operations, Shenkman Capital
  • CAROLINA QUINONEZ, Director - Global Head Middle Office Syndicated Loan Trading, BNP Paribas
  • JAKE REYNOLDS, Assistant Vice President in U.S. Client Confidentiality and Corporate Actions, Barclays
11:30 am - 11:45 am

This year’s review presents settlement time benchmarks and examines how each stage of the trade lifecycle impacts overall settlement, using data from S&P Global’s ClearPar platform.

Insights from 2025 and Q1 2026 will be shared, highlighting key drivers of settlement delays, areas of improvement, and how market participants can use technology to enhance trade closing, payments, and data management based on ClearPar’s proprietary analytics.

Speaker

11:45 am - 12:45 pm

Settlement processes can be complex and prone to errors, particularly across multi-lender structures. This panel examines solutions for improving settlement reliability, speed, accuracy and transparency, including streamlining process standardization, implementing automation and technology integration, ensuring agent and borrower coordination and revising trade documentation protocols.  Panelists will explore best practices for both actively traded syndicated loans and less liquid private credit facilities, highlighting opportunities to improve liquidity while reducing reconciliation issues and settlement risk.

Moderator

  • ELLEN HEFFERAN, Executive Vice President of Operations and Accounting, LSTA, Inc.

Speakers

  • JEFF FRUSCIANTE, Managing Director, Head of Operations, Brigade Capital Management
  • KRISTIE GUTIERREZ, Head of US Loan Trading Operations, Citigroup
  • MARY HEATH, Senior Vice President, Head of Private Market Operations, Voya Investment Management
  • JAMES PAGNAM, Senior Director of Bank Loan Operations and Settlement, Canyon Capital Advisors

AFTERNOON SESSIONS

12:45 pm - 2:00 pm
Lunch
2:00 pm - 2:40 pm

For too long, the industry has focused on the promise of AI. Our focus is on the playbook for putting that promise into practice. Artificial intelligence and workflow automation are transforming loan operations, reducing manual work, improving accuracy, and helping operations teams manage risk more effectively. Panelists explore practical applications for parsing notices, covenant tracking, cash application, and predictive exception management. Panelists will share examples of automated document abstraction, covenant monitoring, exception resolution, interest and fee validation, and trade break analysis, while emphasizing integration into existing workflows. The session emphasizes practical implementation, governance, and control, showing how automation forms the foundation for broader modernization.

Moderator

  • MICHELE LIEBER, SVP, Global Head of Government Affairs and Regulatory Strategy, FactSet

Speaker

2:40 pm - 3:20 pm

Panelists explore how distributed ledger technology, cloud-native platforms, digital assets, and smart contracts could improve multi-party coordination, data consistency and transparency across syndicated and private credit markets.   Panelists will discuss practical applications, including shared loan records, smart contract-driven interest calculations, corporate actions, waterfall distributions and tokenized or programmable cash for faster settlement. Governance models, permissioned networks, and integration with existing systems will be covered, emphasizing operational outcomes rather than technology hype.  The focus is on practical, collaborative adoption without altering the private nature of loan contracts.

Speakers

  • CHARLES CARTER, Senior Vice President, Global Head of Digital Asset Transformation and Operations, State Street Corp
  • JAY KATZ, CEO of Loan Market Solutions, Etherealize
  • PAUL ZAPPIER, Founter, President and Chief Product Officer, HashLynx
3:20 pm - 3:40 pm
Afternoon Break
3:40 pm - 4:20 pm

The panel will identify whether private credit can leapfrog legacy BSL systems.   As private credit platforms grow, operational strain emerges. Panelists discuss how operational teams can scale efficiently while maintaining control, highlighting opportunities for standardization, system integration, and collaborative process improvement.

Moderator

Speakers

4:20 pm - 5:00 pm

What must change – and what collaboration is required?  The conference concludes with senior leaders synthesizing the day’s discussions, as they identify where the market must act collectively within the next 1 -3 years to modernize operations and technology, focusing on priorities, trade-offs, practical solutions, technology adoption, governance, and skills development.

Moderator

  • ELLEN HEFFERAN, Executive Vice President of Operations and Accounting, LSTA, Inc.

Speaker

5:00 pm - 6:30 pm
Cocktail Reception

Speakers

Event Sponsors

Platinum
Gold
Bronze

Registration

*Is your firm a member of the LSTA? Check our Member List.

Ticket Information

MEMBER: 2026 Ops Conf
$545.00
NON-MEMBER: 2026 Ops Conf
$645.00
SPONSORS: 2026 Ops Conf
$545.00
coupon required
  • A 10% discount will be applied to the purchase of six or more tickets online. Tickets must be purchased together.

Venue Information

Hilton Philadelphia at Penn’s Landing
201 S Christopher Columbus Boulevard, Philadelphia, PA 19106

Presentation Materials

There are no presentation materials posted yet. Please check back later.

Things To Know

In 2025 We Had

400+

Attendees

10

Hours of Content and Networking

30+

Speakers

10+

Sponsors

Questions You May Have

The presentations are available for download. They are located on our site under "Presentations" and "Agenda" in the respective sessions. 

Not all sessions will have presentations.

Unfortunately, hard copies of the presentations will NOT be made available at the venue.  You must have them printed before your arrival.

You can also look at the presentations on your electronic devices at the event by going to events.lsta.org.

Your event confirmation includes a link.  If you are unable to locate it, click here to open the form to request a ticket transfer.

You can also have your registration transferred to another colleague at the venue on the day of the event.

No walk-ins are allowed for this conference.  You will be turned away from the event.

Unfortunately, we are not offering refunds for this event; however, you can request that your registration be transferred to another colleague.

The question above refers to how to do that.

Yes, please go to Venue on our site for information about room blocks.

Copyright © 2026 LSTA Events. All Rights Reserved.

Alfa has been delivering leading-edge technology to the global asset finance and leasing industry since 1990, and is now powering commercial lending.

Alfa Systems, our class-leading SaaS platform, is at the heart of some of the world's largest and most progressive finance operations. Alfa Systems is proven at volume and across borders, and trusted by leading brands to manage complex portfolios, drive efficiency and sustainability, and enhance the customer experience.

With full functionality for originations, servicing and risk management, Alfa Systems is live in 37 countries, representing an integrated point solution, a rapid off-the-shelf implementation, or an end-to-end platform for the complex global enterprise. 

Recent innovation includes the Syndication module, which provides detailed asset collateral tracking and systemized automation throughout the entire lending lifecycle, supporting SME loans, wholesale finance and ABL structures as well as leasing and other asset backed verticals.

Our specialized expertise enables us to deliver the most challenging systems transformation projects successfully. Alfa maintains exceptional customer satisfaction through an impeccable track record, with our experience and performance unrivaled in the industry. Our customers stick with us for the long term, because we deliver value that lasts for decades.

Alfa has offices all over the Americas, Europe, and Australasia. For more information, visit us at alfasystems.com or on LinkedIn.

Versana

Versana is an industry-backed enterprise data and technology company transforming the syndicated loan and private credit markets. By digitally capturing agent banks’ corporate loan data on a real-time basis, Versana provides unprecedented transparency into global loan level details and lender portfolio positions, bringing efficiency and velocity to the entire asset class. Through its centralized platform, participants can rest assured they are accessing the loan market’s most credible source of deal information. With the support of its investors, Versana is fast becoming the technology of choice to usher in the long-awaited modernization of the corporate loan market.

For more information, visit versana.io.

HashLynx is a cost-effective and purpose-built loan settlement platform catering to Agent Banks, Investors, and Trustees in the syndicated loan market and private credit markets. Our cutting-edge solution combines advanced automation and blockchain capabilities within a scalable software platform, addressing persistent challenges in the loan market. Our goal is to significantly reduce settlement time, cost, and risk while enhancing operational efficiency across front, middle, and back-office functions.

Our platform is designed to eliminate pain points by offering customizable workflows, next-level controls, and integrated smart contract technology, bolstered by immutable data integrity.

Our commitment to transformation is underscored by our mission to streamline the syndicated loan and private credit landscape. Primary and secondary settlement processes are poised for meaningful reduction in complexity and inefficiency through HashLynx's intuitive interface.  We are currently engaging organizations in a software pilot and invite you to join.  Discover how we can empower you to navigate the evolving market landscape, reduce operational risks, and seize new opportunities for growth. Experience the future of syndicated loan settlement with HashLynx today.

More information is available at www.hashlynx.com.

Lamina, a West Monroe company, is transforming the way financial institutions manage syndication and participation loans. Built on more than 20 years of industry expertise, Lamina addresses the inherent complexity of multi-lender loan management by streamlining workflows, automating data transfer, and enabling seamless collaboration across banks, credit unions, and agricultural lenders.

Our platform simplifies every stage of the loan lifecycle—from origination through long-term servicing—within a single, centralized system. By leveraging API integrations and intelligent automation, Lamina reduces manual work, improves accuracy, and ensures consistency across deals, allowing institutions to close faster and operate with greater efficiency.

At the core of Lamina’s innovation is AI-driven notice management, a powerful capability that automates the storage, processing, and tracking of servicing notices. This ensures that critical communications are never missed, tasks remain on schedule, and loan operations teams can focus on higher-value work instead of manual administration. With Lamina, financial institutions gain a comprehensive, end-to-end solution that enhances accountability, improves collaboration with partners, and unlocks new levels of productivity.

Lamina is more than a platform—it’s a smarter, more connected way to manage participation loans. By combining deep domain expertise with advanced technology, Lamina equips lenders with the tools they need to drive efficiency, reduce risk, and elevate the borrower and partner experience.

CUSIP Global Services

The financial services industry relies on CGS’ unrivaled experience in uniquely identifying instruments and entities to support efficient global capital markets.  Its extensive focus on standardization over the past 50 years has helped CGS earn its reputation as a trusted originator of quality identifiers and descriptive data, ensuring that essential front- and back-office functions run smoothly.  CGS is managed on behalf of the American Bankers Association (ABA) by FactSet Research Systems Inc., with a Board of Trustees that represents the voices of leading financial institutions. 

For more information, visit www.cusip.com.

SOLVE is the leading market data platform provider for fixed income securities. Industry-leading buy-side and sell-side firms trust the AI-driven SOLVE Market Data Platform to issue, value, and trade complex and illiquid securities. Through SOLVE data, insights, and tools, they gain unparalleled market transparency, reduce risk, and save hundreds of hours across front-office workflows.

FINBOURNE Technology provides cloud-native data infrastructure that unifies investment management operations. We solve the foundational challenges: fragmented systems, data quality issues, and inflexible legacy architecture, that create operational risk and slow innovation.

Our platform delivers a single, real-time view across all asset classes with complete lineage and bi-temporal accuracy. From portfolio and order management to IBOR, accounting, and reconciliation, FINBOURNE connects front-to-back workflows and integrates bi-directionally with your existing ecosystem, on your terms.

Modernize incrementally, retire technical debt strategically, and make your data audit-ready and intelligence-ready when you need it. Leading firms including HSBC, Northern Trust, and Baillie Gifford rely on FINBOURNE to eliminate data silos and accelerate time-to-market.

Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences. 

Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries. For more information about us, please visit www.broadridge.com